Jane Mander Retirement Village

★★★★★

My Dad received such amazing care in the Jane Ryman End of Life suite. We could not have asked for more. Your compassion, consideration and respect of Dad meant so much to our family. Special thanks to Joey, David, Bismark, Tali and others. Puckey Family. 🌸

★★★★★

Had an hour massage w oil w Kat. She adjusted her strength to what worked for me and what I cd tolerate. I walked out of there like floating on air! Highly highly recommend! Khob Khun kha! Thankyou!! 💖

★★★★★

I have seen repeated demonstrations over the last few months of improved staff ratios, improved layout and accessibility to the seating and entry/exit in the TV area, and a lack of offensive odours in the TV area/bedroom, as at March 2026. The engagement of the events planner is appreciated and valuable, and there is some variety incorporated into each day. Classical music videos seem to be a favourite in the TV area, but my girls pointed out that they don't have YouTube premium. As there is only one remote kept beside the TV, and unless someone is proactively skipping the ads, the algorithm plants super long ads in between because of the historic lack of tapping the skip button. We witnessed and addressed the screen timing out to ask if they were still watching, and an ad of 34 minutes attempting to play after 5 minutes of viewing the intended content. YouTube premium on the lounge TV would improve the shared TV watching experience significantly, as the current ad to content ratio is a daylight robbery of their time and attention. Will keep this updated, for those who may be considering Jane Mander, and to acknowledge when change has taken place. Dec 2025 – Went to visit my nana, with my two teenage children, and when we arrived nana was sitting in her own pee, it smelled very strong. We tried to usher her out of the TV room without displaying the wet pants, but we couldn't actually leave the TV room as the entry/exit had been blocked off by the feet of a very large man reclining in a lazy boy. The residents all have walkers, so we could go in and out, but no residents could. The available nurse was very old and a small build, she apologised that she couldn't move the man out of our way. I moved the man, and then two other residents there thanked me as they could now access the TV room. When we returned to her room, the bed and room also smells strongly of urine. I changed nanas pants, and my daughters witnessed every part of this visit. Nana obviously hadn't been checked for quite some time, and was unable to exit the TV room regardless of if she could make it to toilet or not. It's a not a pleasant way to visit a loved one, when you see their dignity is not being preserved at all. The big man's legs being used as a gate is a fire risk, the staff not being able to move him is a fire risk. It's also lazy and neglectful. I strongly recommend that you DO NOT use jane mander despite the rest of the place having a good rep. The dementia/hospital ward is disgusting, and it seems all residents end up there. My nana is paying them to be neglected and her dignity has gone. As my daughters also witnessed this we will be approaching Age Concern, and hopefully an audit will be done for these vulnerable people.

★★★★★

Visited family member. Unfortunately on arrival our family member was sitting in their own soiled pants. No one had noticed. Discusting!

★★★★★

My grandma lives here and we visit her here. Each time we visit the staff are so friendly and helpful. Moving here was a little stressful for my grandma who has dementia, but the staff have really helped her settle in. They have a huge variety of activities available and the food is amazing.